DeckTec Outdoor Designs continues to grow as a company, and with that growth comes improvements for our customers. With an increase in demands for quality, custom wood decks come the requirements for us to meet the needs of our customers. So, to do that, we have upgraded our scheduling and customer relations systems!

The new scheduling system has been implemented to minimize delays and time on the road, get to more jobs each week, and allow for built in slack to lessen any “domino effects” in delays when it comes to weather, according to Sean O’Brien, Customer Service Specialist at DeckTec.

“The Deck Service department grew incredibly fast and, due to the older systems and the processes that we had nothing to compare to, there were bumps in the road in years past,” said Steve Sparhawk, DeckTec’s president.

An improved scheduling system that ensures proficiency of our work crews out in the field, also calls for improvements in our Customer Relationship Management (CRM) system, which will guarantee smoother customer service within our office. Easier for both the DeckTec team and our clients, the CRM will be used to keep better and more accurate records of our customers, make it easier for customers to send real-time feedback to us, and overall improve customer satisfaction.

In general, our crews have become more equipped, improving their standards and expectations. And, it is these expectations that our new systems would like to focus on in order for DeckTec to provide more up-front customer service, whether it be on the phone or by providing our new customer facing documents.

“The [customer facing documents] help explain expectations, timelines, etc.,” said O’Brien. “The ones that we are using for Deck Service are a PDF that attaches to all new proposals that go over potential issues such as how wood ages, paint left over in cracks, hard to remove stains, and shadowing of stains under covered areas.”

Finally, our dedicated customer service team, that will stay on top of and minimize any issues that may arise during the year, completes DeckTec’s faster and more well- rounded scheduling and CRM systems. All these updated components make out what it sure to be a great 2016, and we are just getting started!

“We are confident that through our efforts we should have the best [Deck Service] season so far,” said Sparhawk.