DeckTec Has Upgraded Their Service Systems!
DeckTec Outdoor Designs continues to grow as a company, and with that growth comes improvements for our customers. With an increase in demands for quality, custom wood decks come the requirements for us to meet the needs of our customers. So, to do that, we have upgraded our scheduling and customer relations systems! The new […]
DeckTec Outdoor Designs continues to grow as a company, and with that growth comes improvements for our customers. With an increase in demands for quality, custom wood decks come the requirements for us to meet the needs of our customers. So, to do that, we have upgraded our scheduling and customer relations systems!
The new scheduling system has been implemented to minimize delays and time on the road, get to more jobs each week, and allow for built in slack to lessen any “domino effects” in delays when it comes to weather, according to Sean O’Brien, Customer Service Specialist at DeckTec.
“The Deck Service department grew incredibly fast and, due to the older systems and the processes that we had nothing to compare to, there were bumps in the road in years past,” said Steve Sparhawk, DeckTec’s president.
An improved scheduling system that ensures proficiency of our work crews out in the field, also calls for improvements in our Customer Relationship Management (CRM) system, which will guarantee smoother customer service within our office. Easier for both the DeckTec team and our clients, the CRM will be used to keep better and more accurate records of our customers, make it easier for customers to send real-time feedback to us, and overall improve customer satisfaction.
In general, our crews have become more equipped, improving their standards and expectations. And, it is these expectations that our new systems would like to focus on in order for DeckTec to provide more up-front customer service, whether it be on the phone or by providing our new customer facing documents.
“The [customer facing documents] help explain expectations, timelines, etc.,” said O’Brien. “The ones that we are using for Deck Service are a PDF that attaches to all new proposals that go over potential issues such as how wood ages, paint left over in cracks, hard to remove stains, and shadowing of stains under covered areas.”
Finally, our dedicated customer service team, that will stay on top of and minimize any issues that may arise during the year, completes DeckTec’s faster and more well- rounded scheduling and CRM systems. All these updated components make out what it sure to be a great 2016, and we are just getting started!
“We are confident that through our efforts we should have the best [Deck Service] season so far,” said Sparhawk.
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My husband Matt and I [...] have moved away from the home where we had the beautiful deck and outdoor living space you created. We will forever remember fondly that beautiful deck, and the hard work you did during a very bad economic time to fix problems around the foundation of our home. Steve, Keith, and all of your workers were fabulous and we sent several of our friends your way with referrals. We are sure that your deck helped us get a wonderful offer on our home.
We just wanted to tell you how much we enjoy the decks DeckTec constructed at our home. Their use is a constant joy. We continually receive compliments on the design and quality of your work. We look forward to many years of use.
DeckTec are absolute pros. They just finished a big deck and roof cover project at my house. The total experience from working with Steve in Design and Sales, Keith in Project Management, and Charlie, Josh, and Hank in Construction was nothing but 6 star service. 100% on time and on budget with craftsmanship and quality. Skip the “Hammer and Nails” contractors and go with DeckTec if you want an “Outdoor Living Space”. Call these people – you will not be disappointed.
I just wanted to let you know how pleased I am with the work Decktec completed refinishing my deck. It hasn’t looked this good since it was new sixteen years ago. Decktec was very professional, polite and willing to work with me to get the exact color of stain I wanted. I would recommend Decktec to anyone who wants a complete job from the great construction work starting the job, to its thorough cleanup. I’m happy my neighbor referred me to Decktec. You are the fourth company I’ve had refinish my deck and will now be the only company I use going forward.
